How can we help you?
Frequently asked questions
Shopping with us
Almost all products are shipped directly from our warehouses. If the item is not in our warehouse, we may need an additional 5-14 days to process and ship your order.
After processing, packing and shipping your order, the average delivery time to the EU (European Union) countries is 5-12 business days. Delivery to other countries takes 10-28 business days.
We use various courier services to send orders. Such as: Omniva, Latvian Post (Simple Post), DPD, EMS, UPS, DHL, as well as our own delivery to some regions.
For most of our deliveries we require a signature to ensure they arrive safely. Please ensure someone is available at your work or home to take in the delivery.
When your items have been dispatched, you will receive a confirmation email to the email address you provided during checkout and/or registration - it is important to provide us with an email address as this may be the fastest and most efficient way to contact you.
All products in the store are priced with VAT (Value Added Tax). Please note that we do not apply any other additional fees.
IMPORTANT! For customers from the EU (countries of the European Union) there are no additional costs, since the goods are sent exclusively from the EU (countries of the European Union)
IMPORTANT! For customers located outside the EU (European Union countries). You may be charged import duties at the time of delivery. *Import tax is a flat tax rate levied by customs upon import. In many cases the tax is equal to the local sales tax. You can get more information from the customs in your region. We will not be able to give you a refund for delivery if the goods are returned to us due to non-payment of Import duty
After sale support
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number, labels, box, and damaged goods.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to write us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.
You may return your order to us at our company address (see label) within 14 Working Days. Please ensure the item/s not used and are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.
Please check your order confirmation to ensure you are expecting the item before contacting us. Please also keep your phone number handy as the courier may contact you with more detailed instructions. You can contact us and we can find out if there is a reason for the delay. See our contact details and opening hours.